Novera OS ("Novera," "we," "us," or "our") operates a customer relationship management (CRM) platform, communication tools, and insurance agency management software. This Privacy Policy describes how we collect, use, and protect customer information in connection with insurance-related communication, CRM management, scheduling, customer support, and policy servicing.
Information We Collect
We may collect and process the following types of information:
- Contact information — name, phone number, email address, mailing address, and date of birth.
- Insurance-related information — coverage details, policy type, carrier information, application status, and underwriting notes.
- Communication data — call logs, text/SMS message records, email correspondence, and voicemail.
- Scheduling information — appointment details, follow-up reminders, and calendar preferences.
- Account information — login credentials, role, and usage activity within the Novera OS platform.
How We Use Your Information
We use the information we collect to:
- Facilitate insurance-related communication between agents and customers.
- Manage customer relationships through our CRM tools.
- Schedule appointments and send reminders.
- Provide customer support and policy servicing.
- Process and track insurance applications and underwriting activity.
- Comply with legal, regulatory, and carrier requirements.
SMS and Text Messaging
With your consent, we may send SMS messages to your mobile phone for appointment reminders, follow-up messages, customer service, and insurance application updates. SMS consent is not shared with third parties or affiliates for marketing purposes.
Message frequency varies. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.
Information Sharing
We do not sell your personal information. We may share information with insurance carriers, managing general agents, or other parties as necessary to process applications, service policies, or as required by law. SMS consent is never shared with third parties or affiliates for marketing purposes.
Data Security
We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, loss, or misuse. Access to customer data within Novera OS is restricted to authorized personnel and licensed agents on a need-to-know basis.
Data Retention
We retain customer information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and support ongoing policy servicing relationships.
Your Rights
You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact your assigned Novera OS agent or reach out through the platform. You may opt out of SMS messaging at any time by replying STOP.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact your assigned Novera OS agent or the agency that introduced you to the platform.