Welcome to Novera OS ("Novera," "we," "us," or "our"). Novera provides CRM software, communication tools, and insurance agency management software. By using our platform or engaging with our messaging services, you agree to the following Terms & Conditions.
Services Provided
Novera OS provides:
- Customer relationship management (CRM) software for insurance agents and agencies.
- Communication tools including calling, SMS text messaging, and email.
- Insurance agency management software for lead tracking, application processing, and policy servicing.
- Scheduling and calendar tools for appointments and follow-ups.
SMS Text Messaging Terms
By providing your mobile phone number and consenting to receive messages, you agree to receive SMS text messages from Novera OS and its assigned agents. These messages may include appointment reminders, follow-up messages, customer service communications, and insurance application updates.
- Message frequency varies. The number of messages you receive depends on your engagement and policy activity.
- Message and data rates may apply. Check with your mobile carrier for details.
- Reply STOP to unsubscribe from all SMS messaging at any time.
- Reply HELP for assistance or support with our messaging services.
Consent
Consent to receive SMS messages is required before messaging begins. Consent is not a condition of purchasing any goods or services. SMS consent is not shared with third parties or affiliates for marketing purposes.
Acceptable Use
You agree to use Novera OS in compliance with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all carrier messaging guidelines. You are responsible for ensuring that you have proper consent to contact any individual through the platform.
License & Account Access
Novera grants authorized users a limited, non-exclusive, non-transferable license to access and use the platform for its intended business purpose. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Intellectual Property
All software, branding, content, and materials provided through Novera OS are the property of Novera or its licensors and are protected by applicable intellectual property laws.
Limitation of Liability
Novera OS is provided "as is" and "as available." To the fullest extent permitted by law, Novera shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or messaging services.
Termination
You may stop using Novera OS at any time. We reserve the right to suspend or terminate access for violations of these Terms or for any conduct that we determine to be harmful to the platform or its users.
Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance.
Contact
For questions about these Terms & Conditions, please contact your assigned Novera OS agent or the agency that introduced you to the platform.