Novera OS ("Novera," "we," "us," or "our") may use SMS text messaging to communicate with customers regarding insurance-related matters. This SMS Messaging Policy explains the types of messages you may receive, how often, and how to manage your preferences.
Consent Required
Consent is required before messaging begins. We will only send SMS messages to phone numbers for which we have received explicit opt-in consent. Consent is not a condition of purchasing any goods or services. SMS consent is not shared with third parties or affiliates for marketing purposes.
Types of Messages You May Receive
- Appointment reminders — notifications about upcoming calls, meetings, or policy reviews.
- Follow-up messages — check-ins from your assigned agent after a conversation or application step.
- Customer service — responses to your questions and support requests.
- Insurance application updates — status changes on submitted applications, underwriting, or policy placement.
Message Frequency
Message frequency varies. The number of messages you receive depends on your level of engagement, the number of active applications, and your communication preferences. You may receive multiple messages per week during active policy processing.
Message and Data Rates
Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to messages you receive from Novera OS. Check with your carrier for details on your messaging plan.
Opt Out (Unsubscribe)
You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon opting out, you will receive a confirmation message and will no longer receive SMS messages from Novera OS.
Get Help
Reply HELP to any message for assistance or information about our messaging services. For additional support, contact your assigned Novera OS agent.
Carriers and Delivery
SMS messages are delivered through participating wireless carriers. Novera OS does not guarantee delivery of any message and is not liable for delayed or undelivered messages caused by carrier networks or device issues.
Privacy
Information collected through SMS messaging is handled in accordance with our Privacy Policy. SMS consent and related data are not shared with third parties or affiliates for marketing purposes.
Changes to This Policy
We may update this SMS Messaging Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact
For questions about our SMS messaging practices, reply HELP to any message or contact your assigned Novera OS agent.